Travel information
Table reservations can be made online:
Please be sure to book your table in advance. We cannot guarantee a table for guests without a reservation.
Please note that the booking confirmation is not issued automatically but manually by our staff. Please understand that the reservation confirmation will therefore be sent a maximum of 5 days before your reservation date. We would also like to ask you to consider and adhere to the following parameters:
- Please book one timeslot per guest and visit only.
- Please be in front of the respective restaurant at least 5 minutes before the start of your timeslot.
- Please understand that a delay of 10 minutes or more will mean that we can no longer guarantee you a table, as a delay will affect all subsequent reservations.
- If a dog is part of your family we are happy to welcome it as a guest. Please enter it as a note when making your reservation. For legal reasons, dogs are not permitted in the restaurants with buffet and in the Dschungelrestaurant. We need this information in advance for planning purposes so that we can still offer you a table.
- Please understand that bookings that are not cancelled will be noted as "no-shows" and may affect your subsequent reservations if you make 5 or more "no-show" reservations.
- Please understand that only reservations made in the system with the times entered there are considered valid reservations and that verbal agreements of any kind are not valid.
You can find our General Cancellation Conditions on our website.
Your Key wristband
Please proceed to the information/reception desk with all key wristbands included in your booking. Our crew can then find out which wristband has been lost and deactivate it. After that you will receive a new key wristband.
You can top up the credit on your key wristband at the information/reception desk or at the ****Strandhotel reception.
You can check your credit balance at all cash desks of the Holiday and Resort Park Weissenhäuser Strand.
In addition, you will find your current credit amount on your purchase receipts if you paid with your key wristband.
You can use the credit on your key wristband to pay in all Weissenhäuser Strand shops, attractions and catering facilities.
The topped-up credit remains valid after your stay provided that the last payment was made no more than three years ago. You can use your credit during your next stay.
However, please note that your early booking discount automatically expires after your stay.
Yes. Please wear your key wristband at all times during your stay. This way our crew can always see whether you are entitled to make use of services.
You still have the option to pay by card or cash everywhere.
Yes. You can pay cash or by card.
The key wristbands are made from recycled materials and are shock and water resistant.
If you make your booking with the user account you used for your last stay the credit will be transferred automatically.
If you book via another user account please tell our crew at the information/reception desk the reservation number of your last stay. This way the remaining credit can be calculated and transferred to your new reservation.
No, unfortunately this is not possible.
Holiday apartments and holiday homes
You can find our 3 check-in options here.
- Arrival from 8:00 AM, holiday apartments and holiday homes are ready for occupancy from 5:00 PM. Until then, all attractions and leisure activities in the holiday park can already be visited.
- Departure by 10:00 AM.
The use of leisure facilities is available before moving in and after leaving the room or holiday apartment/house.
Make use of our SMS service: We will notify you via SMS when your accommodation is ready for occupancy.
Yes, early Check-In is possible from 14:00, late Check-Out until 13:00. Simply add it online when booking your vacation, or on request on site (for an additional charge and subject to availability).
Holiday park: daily from 8:00 a.m. – 7:00 p.m.; extended on high volume days
****Strandhotel: 24 hours a day
Your key will be deposited in the four-star Strandhotel.
Yes, breakfast or half board can be booked by our vacation and cottage guests. Current information and prices can be found here.
- Breakfast is served from 07:00 - 11:00.
- Dinner is served from 18:00 - 21:00.
The first set of bed linens and towels is included. We recommend that you bring bath towels if you want to go to the Subtropisches Badeparadies, the Dünenbad or the beach.
A change of linen costs €13.00 per person. From a 14-day stay the change is free of charge.
A baby package is available free of charge upon request.
A baby cot costs €5 per night.
Yes, many of our holiday homes have an oven, stove and dishwasher, so you can cook for yourself as you please.
Apartments with dishwasher and oven:
Yes, these are both included in the price.
4-star-Strandhotel
The reception is staffed 24 hours a day.
- Arrival is from 3:00 p.m.
- Departure is until 11:00 a.m.
- You can use the leisure facilities before you move in and after you leave your room or holiday home/house.
- Use our SMS service: We will inform you by SMS when your accommodation is ready for occupancy.
Yes, early check-in is possible from 12:00 at Strandhotel, late check-out until 14:00. Simply add this online when booking your vacation, or on request on site (for an additional charge and subject to availability).
Protect the environment? Of course we do!
Environmentally friendly behaviour is not just a trend for us but part of our everyday life. Therefore, for the sake of the environment, we do not clean the rooms daily. This saves us a lot of energy, water and cleaning agents that would otherwise unnecessarily pollute our environment. This way you can continue to actively contribute to climate protection while on holiday. The environment will thank you and so will we.
If you still require your rooms to be cleaned the next day, simply inform the reception by 6:00 p.m.
No, the Dünenbad is open daily from 7.00 a.m. to 9.30 p.m. and admission for hotel guests is included in the hotel price.
The sauna area is only accessible from the age of 18. However, there is a daily family sauna from 12 noon to 3 p.m. (admission for children accompanied by their parents). The gym is accessible from the age of 18 or from the age of 16 if accompanied by an adult.
Yes, we recommend making a reservation in good time. We are happy to take bookings by phone at +49 (0)4361-552775 or by email to wellness@weissenhaeuserstrand.de.
No, but we offer comfortable premium rooms.
There is a small fridge in the hotel room, which can be refilled on request.
Yes, parking spaces are available to our guests free of charge on the entire site.
No, we do not offer any special bicycle storage rooms.
Yes, the transfer costs €10.00 per person (from 4 years of age). Please book the transfer at our reception by 12 noon the day before at the latest.
Attractions
Prices begin at €9 (per hour)
Massages can be booked in advance by calling +49 4361 55 2775 or by sending an e-mail to: wellness@weissenhaeuserstrand.de
For children who must be overseen by our staff, the KIDZ Club charges € 2 per hour and per child.
Dünenbad is free for guests of the four-star Strandhotel.
Apartment guests pay € 9 for 2 hours and € 12 for an all-day pass.
You can find the current prices on our Waterpark page.
Subtropisches Badeparadies: open daily from 9:30 a.m. – 8:30 p.m.
Abenteuer Dschungelland: open daily from 10:00 a.m. – 10:00 p.m.
Information is subject to change.
Travel season A: €10.00 (per stay/person)
Travel season B: €14.00 (per stay/person)
Travel season C: With the Mega Tropenticket you'll only pay a one-time fee of €33.00 and will receive daily admission to Abenteuer Dschungelland and 3 hours of free admission to Sübtropische Badeparadies (not including use of sauna).
Children ages 4 and under are free.
All about the vacation at Weissenhäuser Strand
- You can easily book beach chairs online using the contact form
- If you book your accommodation online, you can add a beach chair to your booking
Tourist Tax 2024 per Day per Person
Tourist tax according to the regulations of the municipality of Wangels.
01.06.2024 to 31.08.2024
- Children aged 4 to 17 years: 1.10 €
- Adults aged 18 and over: 2.10 €
01.09.2024 to 31.12.2024
- Children aged 4 to 17 years: 0.50 €
- Adults aged 18 and over: 1.00 €
Tourist Tax 2025 per Day per Person
Tourist tax according to the regulations of the municipality of Wangels.
01.01.2025 to 31.05.2025
- Children aged 4 to 17 years: 0.50 €
- Adults aged 18 and over: 1.00 €
01.06.2025 to 31.08.2025
- Children aged 4 to 17 years: 1.00 €
- Adults aged 18 and over: 2.00 €
01.09.2025 to 31.12.2025
- Children aged 4 to 17 years: 0.50 €
- Adults aged 18 and over: 1.00 €
We accept cash (euro currency), EC (debit) card and/or credit card (MasterCard and Visa) and smartphone.
At the Holiday and Resort Park Weissenhäuser Strand, you can pay using your smartphone.
- In order to make payments using your smartphone, you will either need a credit card or a mobile contract as well as the corresponding app on your smartphone.
- To make payment, swipe the smartphone containing a near-field communication (NFC) function a few inches above the reader located at the till and the payment is processed.
- Other providers require you to scan the displayed QR code at the card reader located at the till. In some other cases, a code is displayed. This code must subsequently be scanned by the cashier.
If you have any questions, please ask one of our employees.
Parking is available to our hotel and resort park guests at no charge.
Day guests receive an admission ticket for €3.00 at the attractions/restaurants.
The transfer costs about €10.00 per person(ages 4 and over). Booking until 12:00 p.m. of the previous day at the reception/information desk. There is of course no extra charge for baggage handling.
There are bikes and kids' bikes available for rent.
Current prices here.
Smoking is not permitted in our vacation apartments and vacation homes. It may be permitted on the balconies with consideration for the neighbors. However, we recommend that you use the designated smoking areas. If you smoke inside the accommodation, we ask for your understanding that an additional cleaning fee will be charged.
If you have questions, need something or need help, come to our Service Point on the village square. Our colleagues will be happy to help you.
They are there for you daily from 9:00 to 20:00.
Yes, at the village square there is a laundromat with washing machines and dryers.
- Washing machine: 4,00 €
- Dryer: 2,00 €
Only 1€ coins can be used for payment.
Free WiFi is available in the hotel lobby, Dschungelland, Waterpark, in the Dünengalerie and in the holiday apartments.
No, grilling is not allowed in the accommodations or on the balconies of the bungalows, apartments and penthouses.
Yes, please come to our postal station at the information / check-in to send your mail.
Cards, letters, parcels and suitcases can be sent directly to the postal station at Weissenhäuser Strand. Please use the following delivery address:
Family Mustermann
Post office 595
Seestr. 1
23758 Wangels
Germany
No, this is not possible.
For the letters B and H, the guest pays the regular admission price for the Subtropical Bathing Paradise and the Adventure Jungle Land. The accompanying person has free admission.
Wheelchair users pay € 5.00 admission to the Adventure Jungle Land.
The holiday park grounds include an EDEKA supermarket that is open daily. You can find opening times and directions here.
Yes, Vytal reusable packaging is used in catering establishments.
Outlets
Download the Vytal app free of charge in advance. The reusable packaging is offered in the following outlets:
- Restaurant Osteria
- Restaurant Möwenbräu
- Restaurant Heimisch
- American Diner
- Grandmas
- Bistro in the Waterpark
- Strandbistro
Order
On-site at participating outlets. Please indicate that you would like reusable packaging. Scan the QR code of the packaging with the app, and show your confirmation to the staff
Enjoy
After showing the staff your confirmation via app, you can check out your order and enjoy to go.
Return
Within 14 days at our staff in our outlets or nationwide at all participating Vytal partners. Please have your packaging scanned by our staff.
Please contact:
Herr Dr. med. Lutz Stöve
Oldenburg in Holstein
Schleswig-Holstein
Schauenburger Str. 13
23758 Oldenburg in Holstein
Telefon: 04361 4005
Every guest who wants to take a spa treatment in ****Strandhotel must make appointments for themselves in advance.
Guests are responsible for their own travel expenses. Treatments are performed in the dune bath. If you have any questions, please call us at 0049 4361 55 2775.
Dr. med. Marcus Feldhoff
Specialist for orthopedics
Thulboden19
23774 Heiligenhafen
Phone: 0049 4362 900 333
Dr. med. Blettenberg
Thulboden 52
23774 Heiligenhafen
Phone: 0049 4362 6363
Our internal weekly programme can be found on channels 66.
More information is available on our TV info channel!
Our in-house video is on our YouTube channel www.youtube.de/weissenhaeuserstrand
The charging stations for e-cars are located at the information/check-in (parking lot P1) and at the entrance of the ****Strandhotel.
Your feedback is important to us! Do you have a suggestion, praise, or criticism? We would love to receive your feedback. Please allow us to make your next Baltic Sea holiday at the Holiday and Resort Park Weissenhäuser Strand even more memorable.
Feel free to use these options:
- Submit your rating online, you can find all the information here: We love Feedback
- Send us an e-mail to feedback@weissenhaeuserstrand.de
- Come to the Feedback Point on the village square in the store passage near the Service Point.
Opening hours Feedback Point*:
- Friday to Tuesday from 9:00 a.m. to 6:00 p.m.
- Wednesday and Thursday closed
*subject to change
Our Lost & Found at the Service Point is the place to drop off lost items or pick up missing items.
To turn in lost and found items, please visit our Service Point. Our staff will receive the item.
If you would like to pick up a missing item, please also come to the Service Point. Please bring a valid ID or document confirming your identity. This will ensure that the lost property is returned to the correct person.
In consultation with you, there is also the possibility of sending it to you by mail.
Call us, send us an email or use our contact form:
- Email: lostandfound@weissenhaeuserstrand.de
- Phone: 04361 55 4219