General terms and conditions

General Terms and Conditions

To complete a binding booking, it is necessary to provide certain personal information, including but not limited to the full name, address, telephone number (if applicable), and email address (for electronic bookings). This information is required to process the booking, conclude the contract, and communicate with the customer. Without this information, a binding booking cannot be completed. All personal data provided will be processed exclusively in connection with the booking and in accordance with our Privacy Policy.

For the rental of holiday apartments, holiday houses, and hotel rooms by Weissenhäuser Strand GmbH & Co. KG, the following terms apply:

1. The rental agreement becomes legally binding upon the written confirmation of the reservation by the landlord. Information provided orally or by telephone is considered non-binding. The content of the contract is determined solely by the written reservation confirmation.
2. The rental price and any additional costs are based on the current price lists and include statutory VAT. Adjustments to prices due to changes in the tax rate are reserved.
3. The rental property is provided with a complete inventory (per the inventory list) and initial linen supply. The renter is responsible for reimbursing the cost of any damages caused to the rental property during the rental period, without proof of fault. This also applies to damages caused by accompanying persons.
4. Requests for rental items are non-binding. There is no entitlement to the provision of such items.
5. Holiday apartments, holiday houses, and hotel rooms can be booked under two different rates (Flex and Best), each with distinct booking, payment, and cancellation conditions:
   a) Flex Rate
   • Within 14 days of the reservation confirmation date, a deposit of 25% of the total rental amount is due. The remaining balance must be paid 20 days prior to arrival. For bookings made within 20 days of the rental start date, the full amount is due immediately. Late payments may result in a cancellation fee.
   • Cancellations up to 42 days before the rental start date incur a processing fee of €20. Later cancellations up to 10 days before the rental start date incur a fee of 25% of the total rental amount; cancellations thereafter incur a fee of 50%. No refunds are provided for no-shows or early departures. Renters may provide evidence that no damage was caused by the cancellation or that the damage is less than the cancellation fee.
   b) Best Rate
   • The full rental amount is due immediately upon booking. Late payments may result in a cancellation fee.
   • Bookings cannot be canceled, and the rental amount is non-refundable.
6. Check-in for holiday apartments and houses is available from 5:00 PM, and hotel rooms from 3:00 PM on the day of arrival. Check-out times are 10:00 AM for holiday apartments and houses, and 11:00 AM for hotel rooms. Keys must be returned to reception upon departure. Reservations are held until 1:00 PM on the day following the start of the rental period. After this time, the reservation is no longer guaranteed.
7. Pets are not permitted. Exceptions may be granted for certain holiday apartments upon request.
8. Renters must adhere to the rules of the facilities, such as house rules, parking regulations, and swimming pool rules. Misuse of the rental property, such as subletting, over-occupancy, or disruption of the peace, may result in termination of the rental agreement without notice.
9. The landlord is not liable for loss or damage to personal belongings, including vehicles, brought onto the premises.
10. Renters bear sole responsibility for cash and valuables left in accommodations and waive liability claims against the landlord for loss or damage.
11. No verbal agreements have been made prior to the conclusion of the contract.
12. Noise disturbances from the nearby Putlos military training area are possible and do not justify a rent reduction.
13. All information is provided without guarantee. Errors and changes are reserved. The validity of the catalog ends upon the release of a new edition (end of March each year).
14. The Holiday and Resort Park Weissenhäuser Strand and the 4-star-Strandhotel are non-smoking facilities. Smoking is permitted in designated smoking areas.
15. Access for overnight guests to the Subtropical Badeparadies may be limited to three hours during peak times or holidays.
16. Guests may park their vehicles in designated areas. Vehicles parked improperly may be towed at the owner’s expense.
17. Grilling is prohibited in accommodations and on balconies or terraces due to fire safety regulations. Designated grill areas are available and can be rented via the bicycle rental.
18. The Holiday and Resort Park Weissenhäuser Strand is not liable for lost or stolen key bracelets. Deposited funds on key bracelets are valid for three years from the last deposit. Unused funds expire after this period.

Effective as of 07/2024

Changes, errors, and updates reserved.