General terms and conditions

In order to make a binding booking, it is necessary to provide certain personal information, including but not limited to the full name, address, telephone number (if applicable), and email address (for electronic bookings). This information is required to process the booking, conclude the contract, and communicate with the customer. Without this information, a binding booking cannot be made. All personal data provided will be processed exclusively in connection with the booking and in accordance with our Privacy Policy.

The following conditions apply to the rental of apartments, bungalows/holiday homes, and hotel rooms of Weissenhäuser Strand GmbH & Co. KG:

1. The rental contract becomes binding upon written confirmation of the reservation by the landlord. Information communicated either verbally or on the phone only represents non-binding information. The written confirmation of the reservation is decisive for the content of the contract.


2. The rental amount as well as the additional expenses result from the respective price lists and include the statutory value added tax.


3. The rental object is rented containing the items listed in the inventory list as well as a one-time supply of linens. During the rental period, any damage caused to the rental object must be paid for by the tenant at cost without proof of fault. The tenant is also liable for any damage caused by persons travelling with him/her.


4. Orders for objects on loan are non-binding. There is no entitlement to them.


5. Apartments, holiday homes, and hotel rooms can be booked with two different rates (Flex and Best), each with different booking, payment, and cancellation conditions.
   
   
   • a.) When booking a Flex rate, the following conditions apply:
   • • A deposit of 25 percent of the rental amount must be paid within 14 days of the reservation confirmation date, with the remaining amount payable to the landlord's account no later than 20 days before arrival. If the rental period starts within 20 days of booking, the full amount is due immediately. If payments are not received on time, the landlord reserves the right to cancel the reservation for a fee.
     
     
     • In case of cancellation up to 42 days before the start of the rental period, a processing fee of €20 will be charged. For later cancellations up to 10 days before the start of the rental period, 25 percent of the total contract amount is due; thereafter, 50 percent of the contract amount is payable. In the event of a no-show or early departure, the tenant has no claim for compensation for unused rental days. The tenant is expressly authorised to provide evidence that the landlord did not suffer any financial damage due to the tenant's no-show or cancellation, or that the damage is less than the cancellation fee or the amount of the retained rental amount.
   
   
   • b.) When booking a Best rate, the following conditions apply:
   • • The invoice amount is due in full immediately upon booking. If payments are not received on time, the landlord reserves the right to cancel the reservation for a fee.
     
     
     • The booking cannot be cancelled, and the invoice amount is non-refundable.


6. On the day of arrival, the tenant can enter the apartment or bungalow no earlier than 5 p.m.; hotel rooms are available from 3 p.m. On the day of departure, the apartment or bungalow must be vacated by 10 a.m.; guests must leave the 4-star-Strandhotel by 11 a.m. and return the key to the reception desk. The reservation will be held open until 1 p.m. on the day following the beginning of the rental period. Thereafter, the obligation to provide the accommodation no longer applies.


7. Pets are generally not allowed. Exceptions may be made in special cases, depending on the type of accommodation. Please inquire when booking.


8. The tenant is obligated to comply with the rules set by the landlord at the various facilities (house rules, parking regulations, swimming pool rules, etc.). By using the facilities, the tenant acknowledges the validity of the rules posted for each facility. If the rented property is used contrary to the terms of the contract, such as subletting, over-occupancy, disturbance of the peace, etc., or if the rent is not paid, the contract may be terminated without notice.


9. The landlord is not liable for any loss or damage to the tenant’s personal belongings, including vehicles.


10. The tenant bears full responsibility for money and valuables left in the accommodation and waives all claims against the landlord for loss, damage, or destruction of valuables in the rented accommodation or hotel room.


11. No verbal agreements have been made before the conclusion of this contract.


12. Disturbances from the nearby military training area in Putlos are possible and do not entitle the tenant to a rent reduction.


13. All information is provided without guarantee. We accept no liability for possible errors or omissions. Changes are reserved. The validity of the old catalogue ends automatically with the publication of the new catalogue (from the end of March of the following year).


14. The entire Holiday and Resort Park, as well as the 4-star-Strandhotel, are non-smoking areas. Smoking is only permitted in designated smoking areas.


15. Weissenhäuser Strand GmbH & Co. KG reserves the right to limit daily access to the Subtropical Waterpark for overnight guests to a maximum of three hours in cases of high occupancy or during peak seasons.


16. Guests staying at the Holiday and Resort Park Weissenhäuser Strand can park their vehicles in designated parking spaces. If vehicles are parked outside designated spaces and obstruct traffic, the Holiday and Resort Park Weissenhäuser Strand is entitled to have the vehicle removed. All costs and risks associated with removing the vehicle are borne by the owner/driver.


17. Barbecuing is prohibited indoors, on terraces, balconies, and lawns. This ban applies to all holiday homes, apartments, and hotel rooms. Guests are welcome to use the outdoor barbecue areas provided. The rental of barbecue spaces is managed by the bicycle rental service.


18. In case of loss or theft, Weissenhäuser Strand will not replace the key wristband or any credit stored on it. Credit loaded onto the wristband can be used for up to three years after the last deposit. Any balance will automatically expire three years after the last deposit.

Date: January 2025

Changes, errors, and omissions reserved.