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Service & Info

Service & Info

Service & Info

Service & Info

Information regarding your arrival during COVID-19 pandemic

Information regarding your arrival

Valid from Monday, 20 September 2021 through Sunday, 17 October 2021.

The current state ordinance of Schleswig-Holstein allows us to continue to open our Holiday and Resort Park Weissenhäuser Strand and ***Strandhotel in compliance with the 3G-provision (3G = vaccinated, recovered, tested).

A prerequisite is the compliance with – and the enforcement of – certain rules and requirements.

We take HYGIENE STANDARDS VERY seriously. Therefore, due to the current hygiene requirements, at the Holiday and Resort Park Weissenhäuser Strand we have taken the necessary measures to conform to this new situation so that we can ensure that you have a relaxing and safe holiday while providing the highest level of safety.

In order to ensure that your stay with us is as pleasant as possible, we kindly ask you to take note of the following information and to strictly adhere to it during these uncommon times.

If you have any questions, please feel free to contact us at any time.

Data privacy and contact tracing

  • We are obligated to request your personal data upon arrival. In addition, we must document this data in writing and store it.
  • In accordance with the applicable data privacy laws, your data is handled confidentially.

Arrival

Upon arrival you must present a negative test result. This test must have been taken prior to the onset of your journey.

  • Moreover, tests taken prior to arrival must be conducted by an official testing station at your current place of residence.
  • Self-tests are not permitted.
  • Only Antigen rapid tests (not older than 48 hours) or PCR tests (not older than 72 hours) are valid.
  • Fully vaccinated persons (beginning on the 15th day after the second shot) must present their  digital vaccination card/certificate upon arrival.
  • Recovered persons are exempt from the testing obligation. Please furnish a certificate of recovery (either in digital form or as a hard copy). The certificate must be at least 28 days old, but not older than 6 months.
  • Children under the age of seven are also exempt from the testing obligation.
  • Check-in: All guests and all members of each booking party must come to the entrance in front of the information building for a 3G control check. Afterwards, only one member of each booking party may come to the reception area to pick up the room keys / key cards. All other members of the booking party must please wait outside.
  • Only guests in compliance with the 3G provision may use the accommodations. Free tests will continue to be available through Sunday, 10 October 2021 in our on-site test centre. If a guest cannot be tested – or refuses to be tested – then we are not permitted to accommodate this guest. Travel expenses will not be reimbursed.

The following applies to parents with school-age children:

Students who are still minors are requested to present the school certificate that states that they are regularly tested twice a week as part of a binding school safety concept.

The following applies to school classes:

Students who are still minors are requested to present the school certificate that states that they are regularly tested twice a week as part of a binding school safety concept.

Exemption valid during school holidays from Monday, 4 October 2021 through Sunday, 17 October 2021:

  • Self-disclosure provided by a parent or guardian of having taken an approved rapid test that is no more than 72 hours old.
  • The rapid test must be administered at home and the date the test was performed must be included.

General hygiene measures and information

  • Prior to your arrival, all frequently used surfaces in your booked accommodation will have been disinfected and the room(s) well-ventilated.
  • Our indoor attractions can once again be fully utilised. This includes the Subtropical Aqua Park, Adventure Jungle Land, “Heimspiel” arcade and game room, as well as the Dünenbad in the ****Strandhotel. Please check online in advance or on-site about the applicable hygiene measures and possible restrictions.
  • You will be responsible for adhering to all other hygiene and social-distancing measures during the duration of your stay.
  • Our guest services are well-equipped for thoroughly cleaning and disinfecting all areas accessible to the public. All types of surfaces, including touch screens, tables, chairs, and door handles, are regularly disinfected.
  • A guest infected with the corona virus (COVID-19) will be asked to leave the premises immediately. Their departure from the hotel must be coordinated with the competent public health department. Travel expenses will not be reimbursed.

Test requirement (for adults and children ages 7 and over)

  • During your stay, you may use our test centre located at Weissenhäuser Strand parking area P2.  The tests will remain free of charge through Sunday, 10 October 2021. 
  • When visiting any of our indoor attractions, a negative test must be presented (not older than 24 hours). Fully vaccinated or recovered persons (presentation of a vaccination card or certificate of recovery is required) as well as children under the age of 7 do not need a negative test.
  • Fully vaccinated guests (beginning from the 15th day after the second shot) do not need a negative test upon arrival (presentation of a vaccination card or a digital proof of vaccination).
  • Recovered persons are also exempt from the testing obligation. They must furnish a certificate of recovery (either in digital form or as a hard copy). The certificate must be at least 28 days old, but not older than 6 months.
  • Self-tests are not sufficient. Tests must be conducted at an official test centre. If you feel sick, or if you have had contact to an infected person during the last 14 days, please stay at home for your own protection as well as the protection of others. Moreover, please consult a doctor.
  • A guest infected with the corona virus (COVID-19) will be asked to leave the premises immediately. Their departure from the hotel must be coordinated with the competent public health department. Travel expenses will not be reimbursed.

The following applies to parents with school-age children:

Students who are still minors are requested to present the school certificate that states that they are regularly tested twice a week as part of a binding school safety concept.

The following applies to school classes:

Students who are still minors are requested to present the school certificate that states that they are regularly tested twice a week as part of a binding school safety concept.

Exemption valid during school holidays from Monday, 4 October 2021 through Sunday, 17 October 2021:

  • Self-disclosure provided by a parent or guardian of having taken an approved rapid test that is no more than 72 hours old.
  • The rapid test must be administered at home and the date the test was performed must be included.

Restaurants and catering services

  • Indoor dining is only available to overnight guests of the Holiday and Resort Park Weissenhäuser Strand. For identification, please present your services ID card or your key / key card.
  • Outdoor dining is available to our overnight guests as well as guests visiting for the day.
  • A negative test result is not required for outdoor dining.
  • Table reservations must be made online or by phone in advance. Making a reservation at the restaurant is not possible.
  • Please consult the information posted at the restaurant as well as on our website regarding the specified time slots.
  • Feel free to use our take-away service and pick-up your pre-ordered food and beverages from the respective restaurant.

Mandatory use of masks

  • There is no longer a mask requirement.
  • You are responsible for all other measures related to hygiene or social-distancing guidelines during your stay. You are, of course, more than welcome to continue wearing a mask/face covering.

Social-distancing guidelines

  • The social-distancing guideline of 1.5 metres (approx. 6 ft.) no longer applies.
  • You are responsible for all other measures related to hygiene or social-distancing guidelines during your stay. You may, of course, continue to practice social distancing.

Payment

  • If possible, please use contactless forms of payment.
  • You can still pay cash if required.

Rebooking

  • Our terms and conditions for cancellations are included or can be found here on our website.

Information

An essential part of your booking is the agreement to adhere to all prescribed and designated hygiene guidelines. Once you have entered the premises of the Holiday and Resort Park Weissenhäuser Strand, you agree to the regulations listed above. Our employees are authorised to remind you to comply with the measures. In the event of non-compliance with these measures, we are obliged to ask you to return immediately to your place of residence in accordance with the competent public health department. In such a case, you will be responsible for the organisation of your return trip and will be responsible for all related costs incurred.

We will continue to provide updates regarding the latest information and most recent developments via our homepage www.weissenhaeuserstrand.de and through our social media channels (Facebook, Instagram, Twitter).

Thank you for your understanding.
Your Weissenhäuser Strand Team

Holiday apartments and holiday homes

List of equipments of apartments and holiday homes

Are bed lines and towels included?

The first set of bed linens and towels is included. We recommend you to bring bathing towels with you.

Are baby cots or high chairs available and what do they cost?

A baby package is available free of charge upon request.

A baby cot costs €4 per night.

Is there a baking oven or a dishwasher?

A baking oven and a dishwasher are only available in our "Am Wald" and "An der Düne 75 m²" apartments.

Is the fee for final cleaning and electricity included in the room rate?

Yes, these are both included in the price.

What are the check-in and check-out times?

Holiday park: Check-in time begins at 5:00 p.m.; check-out by 10:00 a.m.

Four-star Strandhotel: Check-in time begins at 3:00 p.m.; check-out by 11:00 a.m.

The use of the recreational facilities is possible before checking in to and after checking out of the room or apartment.

When is the reception desk open?

Holiday park: daily from 8:00 a.m. – 7:00 p.m.; extended on high volume days

Four-star Strandhotel: 24 hours a day

Where can I go if the holiday park's reception desk is closed?

Your key will be deposited in the four-star Strandhotel.

Was ist der Quick Check-In? Und wie melde ich mich dazu an?

Sparen Sie Zeit. Mit unserem Quick Check-In beginnt Ihr Urlaub früher.
Alle Informationen und wie Sie sich anmelden können, finden Sie hier.

Kann ich Frühstück oder Halbpension zur Ferienwohnung / zum Ferienhaus dazubuchen?

Ja, Frühstück oder Halbpension können unsere Ferienwohnungs- und Ferienhausgäste dazubuchen. Aktuelle Informationen und Preise finden Sie hier.

Frühstück wird serviert von 07:00 - 11:00 Uhr.
Abendessen wird serviert von 18:00 - 21:00 Uhr.

Gibt es einen Hotelservice für Ferienwohnung- und Ferienhaus-Gäste?

Ja, unsere Gäste können auch einen Hotelservice aufbuchen. Bitte wenden Sie sich hierzu direkt vor Ort an unsere Kollegen am Service Point.

Enthalten ist eine Sichtreinigung der Ferienwohnung / des Ferienhauses (Sanitärreinigung, Leeren der Mülleimer, Staubwischen auf leeren Flächen, Betten richten, bei Bedarf Bettwäschewechsel, Reinigung des Fußboden) und der Handtuchwechsel.

Preis: 15,00€ pro Hotelservice.

****Strandhotel

What are the check-in and check-out times at the ****Strandhotel?

Four-star Strandhotel: Check-in time begins at 3:00 p.m.; check-out by 11:00 a.m.

The use of the recreational facilities is possible before checking in to and after checking out of the room or apartment.

When is the reception at the ****Strandhotel desk open?

  • 24 hours a day
     

When is the laundry changed in the four-star Strandhotel?

Towels are changed daily; bed linens are changed every 4 days.

Attractions

What is the price of admission in the Subtropisches Badeparadies or Abenteuer Dschungelland for guests?

Travel season A: €10.00 (per stay/person)
Travel season B: €14.00 (per stay/person)
Travel season C: With the Mega Tropenticket you'll only pay a one-time fee of €33.00 and will receive daily admission to Abenteuer Dschungelland and 3 hours of free admission to Sübtropische Badeparadies (not including use of sauna).

Children ages 4 and under are free.

What are the opening hours of the Subtopisches Badeparadies and the Abenteuer Dschungelland?

Subtropisches Badeparadies: open daily from 9:30 a.m. – 8:30 p.m.
Abenteuer Dschungelland: open daily from 10:00 a.m. – 10:00 p.m.
Information is subject to change.

What does a game of skittles or bowling cost?

Prices begin at €9 (per hour)

How can I book a massage in advance?

Massages can be booked in advance by calling +49 4361 55 2775 or by sending an e-mail to: wellness@weissenhaeuserstrand.de

What does children's entertainment cost and who is it suited for?

For children who must be overseen by our staff, the KIDZ Club charges € 2 per hour and per child.

What is the price of admission to Dünenbad and who has free admission?

Dünenbad is free for guests of the four-star Strandhotel.

Apartment guests pay € 9 for 2 hours and € 12 for an all-day pass.

Was kostet eine Runde Wasserski / Wakeboard im WaWaCo?

Die aktuellen Preise finden Sie auf unserer WaWaCo-Seite.

Was kostet für Hausgäste der Eintritt in das Subtropische Badeparadies?

Unsere aktuellen Preise finden Sie hier.

Kinder unter 4 Jahren haben freien Eintritt.

All about the vacation at Weissenhäuser Strand

Wo kann ich einen Strandkorb mieten?

Strandkorbverleih Grit Gödecke (bei Svens Surfschule)

  • Telefon 04361 626 53 00
  • Mobil 0173 307 64 90

Strandkorbverleih Nicole Nelsen (bei der Seebrücke am ****Strandhotel)

  • Telefon 04382 1266
  • Mobil 0157 740 164 92

What payment types are accepted?

We accept cash (euro currency), EC (debit) card and/or credit card (MasterCard and Visa) and smartphone.

Mobile payment using your smartphone

At the Holiday and Resort Park Weissenhäuser Strand, you can pay using your smartphone.

  • In order to make payments using your smartphone, you will either need a credit card or a mobile contract as well as the corresponding app on your smartphone.
  • To make payment, swipe the smartphone containing a near-field communication (NFC) function a few inches above the reader located at the till and the payment is processed.
  • Other providers require you to scan the displayed QR code at the card reader located at the till. In some other cases, a code is displayed. This code must subsequently be scanned by the cashier.

If you have any questions, please ask one of our employees.

What does parking cost?

Parking is available to our hotel and resort park guests at no charge.

What does the transfer from the Oldenburg/Holstein train station to Weissenhäuser Strand cost?

The transfer costs about €5 per person (ages 4 and over). There is of course no extra charge for baggage handling.

Can I rent bikes, kids' bikes and helmets and what does it cost?

There are bikes and kids' bikes available for rent.
Current prices here.

Is Internet or WiFi available?

Free WiFi is available in the hotel lobby, Dschungelland, WaWaCo, in the Dünengalerie and in the holiday apartments.

Is grilling allowed?

No, grilling is not allowed in the accommodations or on the balconies of the bungalows, apartments and penthouses. 

Can a PlayStation or another console be hooked up to the television?

No, this is not possible. 

Is there a supermarket?

The holiday park grounds include an EDEKA supermarket that is open daily.

Is there a doctor nearby?

Please contact:

Herr Dr. med. Lutz Stöve
Oldenburg in Holstein
Schleswig-Holstein

Schauenburger Str. 13
23758 Oldenburg in Holstein
Telefon: 04361 4005

TV and infotainment

Our internal weekly programme can be found on channels 66.
More information is available on our TV info channel!
Our in-house video is on our YouTube channel www.youtube.de/weissenhaeuserstrand
 

Ist das Rauchen in den Unterkünften erlaubt?

Nein, das Rauchen ist in den Ferienwohnungen und Ferienhäusern sowie auf den Balkonen nicht gestattet.

Sollten Sie in einer Unterkunft rauchen, behalten wir uns vor, Ihnen die zusätzliche Reinigung in Rechnung zu stellen.

An wen kann ich mich wenden, wenn ich vor Ort Fragen habe oder Hilfe brauche?

Haben Sie Fragen, benötigen Sie etwas oder brauchen Sie Hilfe, dann kommen Sie zum unserem Service Point auf dem Dorfplatz. Unsere Kollegen helfen Ihnen gerne weiter.

Sie sind täglich von 9:00 bis 20:00 Uhr für Sie da.

Gibt es einen Waschsalon?

Ja, am Dorfplatz gibt es einen Waschsalon mit Waschmaschinen und Trocknern.

Eine Wäsche kostet 2 € (2 x 1€-Stück).

Gibt es eine Poststation am Weissenhäuser Strand?

Ja, bitte kommen Sie zur Versendung Ihrer Post an unsere Poststation an der Information / Check-in.

Karten, Briefe, Pakete und Koffer können direkt an die Poststation am Weissenhäuser Strand versendet werden. Nutzen Sie dazu die folgende Lieferadresse:

Familie Mustermann
Postfiliale 595
Seestr. 1
23758 Wangels

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