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Service & Info

Service & Info

Service & Info

COVID-19 Corona Update

  Last updated: 11 February 2021

Dear Friends!

As a preventive measure against the further spread of the Covid-19 virus – a legally binding decision was made by the German government requiring the closure of all holiday and recreation parks throughout Germany beginning on Monday, 2 November 2020. The current resolution is applicable through Sunday, 07 March 2021. All details can be found here. This is again a purely preventive measure to avoid an acute national health emergency.

Our employees can be reached by sending an email to: info@weissenhaeuserstrand.de and by phone on +49 4361 5540. Due to the current situation, we are experiencing an unusually high volume of phone calls and emails. Therefore, it may take up to 7 days to respond to your query.

We will provide you with flexible rebooking terms and conditions. Our general cancellation policies can be found here: https://www.weissenhaeuserstrand.de/en/general-terms-and-conditions.

We will keep you informed on our website www.weissenhaeuserstrand.de and through our social media channels (Facebook, Instagram, Twitter) regarding further details and ongoing developments.

Thank you for your understanding during this challenging and extraordinary time.

We are truly looking forward to your next trip to the Holiday and Resort Park Weissenhäuser Strand.

Stay well!
Your Weissenhäuser Strand Team

Was ist der Quick Check-In? Und wie melde ich mich dazu an?

Sparen Sie Zeit. Mit unserem Quick Check-In beginnt Ihr Urlaub früher.
Alle Informationen und wie Sie sich anmelden können, finden Sie hier.

What are the check-in and check-out times?

Holiday park: Check-in time begins at 5:00 p.m.; check-out by 10:00 a.m.

Four-star Strandhotel: Check-in time begins at 3:00 p.m.; check-out by 11:00 a.m.

The use of the recreational facilities is possible before checking in to and after checking out of the room or apartment.

When is the reception desk open?

Holiday park: daily from 8:00 a.m. – 7:00 p.m.; extended on high volume days

Four-star Strandhotel: 24 hours a day

Where can I go if the holiday park's reception desk is closed?

Your key will be deposited in the four-star Strandhotel.

What payment types are accepted?

We accept cash (euro currency), EC (debit) card and/or credit card (MasterCard and Visa) and smartphone.

Mobile payment using your smartphone

At the Holiday and Resort Park Weissenhäuser Strand, you can pay using your smartphone.

  • In order to make payments using your smartphone, you will either need a credit card or a mobile contract as well as the corresponding app on your smartphone.
  • To make payment, swipe the smartphone containing a near-field communication (NFC) function a few inches above the reader located at the till and the payment is processed.
  • Other providers require you to scan the displayed QR code at the card reader located at the till. In some other cases, a code is displayed. This code must subsequently be scanned by the cashier.

If you have any questions, please ask one of our employees.

What does parking cost?

Parking is available to our hotel and resort park guests at no charge.

What does the transfer from the Oldenburg/Holstein train station to Weissenhäuser Strand cost?

The transfer costs about €5 per person (ages 4 and over). There is of course no extra charge for baggage handling.

Are bed lines and towels included?

The first set of bed linens and towels is included. We recommend you to bring bathing towels with you.

When is the laundry changed in the four-star Strandhotel?

Towels are changed daily; bed linens are changed every 4 days.

Is Internet or WiFi available?

Free WiFi is available in the hotel lobby, Dschungelland, WaWaCo, in the Dünengalerie and in the holiday apartments.

Is the fee for final cleaning and electricity included in the room rate?

Yes, these are both included in the price.

Is there a baking oven or a dishwasher?

A baking oven and a dishwasher are only available in our "Am Wald" and "An der Düne 75 m²" apartments.

List of equipments of apartments and holiday homes

Is grilling allowed?

No, grilling is not allowed in the accommodations or on the balconies of the bungalows, apartments and penthouses. 

Are baby cots or high chairs available and what do they cost?

A baby package is available free of charge upon request.

A baby cot costs €4 per night.

Can a PlayStation or another console be hooked up to the television?

No, this is not possible. 

What is the price of admission to Dünenbad and who has free admission?

Dünenbad is free for guests of the four-star Strandhotel.

Apartment guests pay € 9 for 2 hours and € 12 for an all-day pass.

How can I book a massage in advance?

Massages can be booked in advance by calling +49 4361 55 2775 or by sending an e-mail to: wellness@weissenhaeuserstrand.de

What are the opening hours of the Subtopisches Badeparadies and the Abenteuer Dschungelland?

Subtropisches Badeparadies: open daily from 9:30 a.m. – 8:30 p.m.
Abenteuer Dschungelland: open daily from 10:00 a.m. – 10:00 p.m.
Information is subject to change.

What is the price of admission in the Subtropisches Badeparadies or Abenteuer Dschungelland for guests?

Travel season A: €10.00 (per stay/person)
Travel season B: €14.00 (per stay/person)
Travel season C: With the Mega Tropenticket you'll only pay a one-time fee of €33.00 and will receive daily admission to Abenteuer Dschungelland and 3 hours of free admission to Sübtropische Badeparadies (not including use of sauna).

Children ages 4 and under are free.

What does children's entertainment cost and who is it suited for?

For children that are accompanied and overseen by their parents, the KIDZ Club is free of charge.

For children who must be overseen by our staff, the KIDZ Club charges € 2 per hour and per child.

What does a game of skittles or bowling cost?

Prices begin at €9 (per hour)

Can I rent bikes, kids' bikes and helmets and what does it cost?

There are bikes and kids' bikes available for rent.
Current prices here.

Is there a supermarket?

The holiday park grounds include an EDEKA supermarket that is open daily.

Is there a doctor nearby?

Please contact:

Herr Dr. med. Lutz Stöve
Oldenburg in Holstein

Schauenburger Str. 13
23758 Oldenburg in Holstein
Telefon: 04361 4005

TV and infotainment

Our internal weekly programme can be found on channels 17/18.
More information is available on our TV info channel!
Our in-house video is on our YouTube channel www.youtube.de/weissenhaeuserstrand

Gibt es einen Hotelservice für Ferienwohnung- und Ferienhaus-Gäste?

Ja, unsere Gäste können auch einen Hotelservice aufbuchen. Bitte wenden Sie sich hierzu direkt vor Ort an unsere Kollegen am Service Point.

Enthalten ist eine Sichtreinigung der Ferienwohnung / des Ferienhauses (Sanitärreinigung, Leeren der Mülleimer, Staubwischen auf leeren Flächen, Betten richten, bei Bedarf Bettwäschewechsel, Reinigung des Fußboden) und der Handtuchwechsel.

Preis: 15,00€ pro Hotelservice.

An wen kann ich mich wenden, wenn ich vor Ort Fragen habe oder Hilfe brauche?

Haben Sie Fragen, benötigen Sie etwas oder brauchen Sie Hilfe, dann kommen Sie zum unserem Service Point auf dem Dorfplatz. Unsere Kollegen helfen Ihnen gerne weiter.

Sie sind täglich von 9:00 bis 20:00 Uhr für Sie da.

Gibt es einen Waschsalon?

Ja, am Dorfplatz gibt es einen Waschsalon mit Waschmaschinen und Trocknern.

Eine Wäsche kostet 2 € (2 x 1€-Stück).

Ist das Rauchen in den Unterkünften erlaubt?

Nein, das Rauchen ist in den Ferienwohnungen und Ferienhäusern sowie auf den Balkonen nicht gestattet.

Sollten Sie in einer Unterkunft rauchen, behalten wir uns vor, Ihnen die zusätzliche Reinigung in Rechnung zu stellen.

Kann ich Frühstück oder Halbpension zur Ferienwohnung / zum Ferienhaus dazubuchen?

Ja, Frühstück oder Halbpension können unsere Ferienwohnungs- und Ferienhausgäste dazubuchen. Aktuelle Informationen und Preise finden Sie hier.

Frühstück wird serviert von 07:00 - 11:00 Uhr.
Abendessen wird serviert von 18:00 - 21:00 Uhr.

Bäderärzte für Ihre Badekur

Jeder Gast, der eine Badekur im ****Strandhotel machen möchte, muss vorab Termine für sich vereinbaren.

Die Gäste tragen die Fahrkosten selbst. Anwendungen werden im Dünenbad durchgeführt. Bei Fragen rufen Sie uns gerne an: 04361 55 2775.

Dr. med. Marcus Feldhoff
Facharzt für Orthopädie
23774 Heiligenhafen
Telefon: 04362 900 333

Dr. med. Blettenberg
Thulboden 52
23774 Heiligenhafen
Telefon: 04362 6363

Was kostet für Hausgäste der Eintritt in das Subtropische Badeparadies?

Unsere aktuellen Preise finden Sie hier.

Kinder unter 4 Jahren haben freien Eintritt.

Ermäßigungen für Schwerbehinderte

Was kostet eine Runde Wasserski / Wakeboard im WaWaCo?

Die aktuellen Preise finden Sie auf unserer WaWaCo-Seite.

Gibt es eine Poststation am Weissenhäuser Strand?

Ja, bitte kommen Sie zur Versendung Ihrer Post an unsere Poststation an der Information / Check-in.

Karten, Briefe, Pakete und Koffer können direkt an die Poststation am Weissenhäuser Strand versendet werden. Nutzen Sie dazu die folgende Lieferadresse:

Familie Mustermann
Postfiliale 595
Seestr. 1
23758 Wangels

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