Last updated: 12 April 2021

Dear Friends!

As a preventive measure against the further spread of the Covid-19 virus – a legally binding decision was made by the German government requiring the closure of all holiday and recreation parks throughout Germany til  Sunday, 19 May 2021. All details can be found here. This is again a purely preventive measure to avoid an acute national health emergency.

Our employees can be reached by sending an email to: info@weissenhaeuserstrand.de and by phone on +49 4361 5540. Due to the current situation, we are experiencing an unusually high volume of phone calls and emails. Therefore, it may take up to 7 days to respond to your query.

We will provide you with flexible rebooking terms and conditions. Our general cancellation policies can be found here: https://www.weissenhaeuserstrand.de/en/general-terms-and-conditions.

We will keep you informed on our website www.weissenhaeuserstrand.de and through our social media channels (Facebook, Instagram, Twitter) regarding further details and ongoing developments.

Thank you for your understanding during this challenging and extraordinary time.

We are truly looking forward to your next trip to the Holiday and Resort Park Weissenhäuser Strand.

Your Weissenhäuser Strand Team

 Liebe Gäste, bitte beachten Sie folgende Hinweise:

• Schwimmbadnutzung bis 16 Jahre nur in Begleitung der Eltern
• Saunanutzung ab 12 Jahre, bis 16 Jahre nur in Begleitung der Eltern
• Fitnessstudio ab 16 Jahre, bis 18 Jahre nur in Begleitung der Eltern

Payment

Please pay prior to your treatment at the Dünenbad’s till in cash or by using either your debit or credit card. Please let us know if we can charge the spa treatment to your room.

Time

Please arrive in our wellness waiting room about 5 minutes prior to your scheduled appointment. Please wear casual attire or a bathrobe.

Important

If you are pregnant, have allergies or are suffering from other health-related impairments, please let us know before we begin the treatment.

Minimum age

Our spa treatments are for anyone 16 years of age or older.

Cancellation

You may cancel your appointment free of charge up to 24 hours prior to the scheduled appointment time. Any cancellations made after this time will be subject to the full charge. Customers and guests do not have a right to receive reimbursement for spa treatments, gift vouchers or season tickets.

Mobile phones

Please turn off your smartphone.